FAQ

A security system starts with a control panel. Usually located somewhere such as a closet or basement the control panel contains the "brains" of the security system, and essentially operates as a central computer. Various sensors connect to the control panel from locations throughout your home. If your security system is armed and the sensors detect a problem, they send signals to the control panel. The control panel automatically dials the central monitoring station, where the proper authorities are notified.

How do security systems work?

You operate your security system by entering your security code at the keypad. Generally located at entry doors, keypads can arm and disarm with push-button ease, and literally put security at your family’s fingertips! Good features to look for include illuminated keys to provide you with greater visibility at nighttime, easy-to-read English displays that spell out your system’s status at a glance, and one-touch function keys that provide single-button operation for arming, disarming or emergencies.

What does the keypad do?

Magnetic contacts are two-part devices used to safeguard windows and doors. One part of the contact is a switch installed in the window or door jam; the other contains a magnet and is placed in the window or door itself. Any noticeable shift in contact with the switch results in an alarm.

What are magnetic contacts?

A passive infrared motion detector (PIR) is an electronic security device that detects intruders by "sensing" motion or body heat in the area being protected. Most PIRs are designed to be used when your family is away from home or when no one will be passing through the area "covered" by the PIR.

What is a PIR?

Innovations in security technology have resulted in the creation of "pet immune" motion detectors-allowing pet lovers to enjoy the same level of protection they would receive with a standard PIR. These state-of-the-art sensors provide "pet immunity" for animals weighing up to 70 lbs. Pet immune PIRs allow your pet to move about freely but can still detect an intruder’s movement.

I have a dog! Will you still be able to install a PIR?

There are differences between the "stand alone" or battery-operated smoke detector you would buy at your local hardware store and one installed as part of your home security system.

"Stand alone" detectors are not connected to other detectors or warning devices. A smoke detector connected to your security system offers more protection because it is monitored by a central station. Only central station monitored smoke detectors provide automatic notification of authorities when you or your family are asleep, not at home or unable to get to the phone.

I already have a battery-powered smoke detector, why might I want to install one as part of my security system?

Yes on both counts! Technological breakthroughs have led to the development of wireless electronic security products, and their effectiveness has been proven time and again.

Do wireless devices work well and are they easy to use?